Ticket Retriever is A Ticket Broker Providing Premium Tickets To All Major Events Nationwide! Concert Tickets - Sports Tickets & More!

Ticket Retriever is a ticket broker specializing in concert tickets, sports tickets, theatre tickets and tickets to all major events nationwide.
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Terms & Conditions

Purchase Policy / Disclaimer and Terms
Our goal at Ticket Retriever is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process from Ticket Retriever.

If you have any questions about the information below, please contact us at (866) 248-9054.

ALL CONFIRMED AND COMPLETE TICKET ORDERS ARE 100% GUARANTEED
Ticket Retriever will make every effort to fill your ticket order the same or next business day. However, due to each venue's varying ticket release policies, Ticket Retriever reserves the right to fill your order up to the week of the event. Ticket Retriever reserves the right to upgrade seating at no additional cost to the client. (Note: client will be notified if original seats ordered are unavailable).

Since our online ordering function is not in "real time", occasionally tickets ordered online are no longer available. If the exact tickets ordered are no longer available at the time an order is processed in our office, there is usually an option to purchase tickets in a similar seating location, at the same or a similar price. Customers are not obligated to accept tickets other than those originally ordered and will not be charged if we cannot fill your order.

Once an order has been confirmed, a sales agent will contact you via email, fax or phone. NOTE: Customers ordering online will receive an immediate email receipt confirming your request for tickets. An official confirmation of a completed order will be clearly indicated via email, phone, or fax by a sales agent AFTER your order has been processed in our office. Ticket Retriever is not responsible for email confirmations not received (i.e. spam filters). If you have not received an email confirmation within 2 business days (Mon-Fri) after placing your order, please contact our office.

Orders placed after 3 PM C.S.T. weekdays, holidays or on weekends may not be processed until the next business day.

Payment Methods
Ticket Retriever accepts several methods of payment to accommodate your needs including: American Express, MasterCard, Visa, and Discover.

All listed ticket prices are in U.S. dollars and cents. We accept only American currency and cannot accept credit cards with a billing address outside of the United States or Canada over the internet.

Orders over $800.00 require a Credit Card Authorization Form to be filled out by the credit cardholder and faxed back to us along with a copy of the credit card (front and back) and drivers license. This is also a requirement for all cards with billing addresses outside of the United States, regardless of the order amount. A Credit Card Authorization Form will also be required on orders where the shipping address is different from the billing address or the billing address does not verify. Ticket Retriever reserves the right to request a Credit Card Authorization Form at its discretion.

All customer information is strictly confidential and used only to verify the customer's identity and prevent fraudulent activity. Authorization Forms must be returned to us in a timely manner. We reserve the right to cancel an order if the proper documentation has not been returned to us even if the order has been confirmed. Please follow instructions carefully.

Pricing and Availability

Ticket Retriever is a private ticket agency not affiliated with Ticket Master, or any other box office venue. Ticket Retriever is a reseller of tickets, and frequently pays multiple times the original face value to obtain tickets that are high in demand. The amount you pay above face value reflects the cost of obtaining premium tickets. We obtain tickets via a variety of methods including from season ticket holders and from individuals with extra tickets to an event.

Tickets are bought and sold on an open market. Prices and availability are subject to change at any time before an order is confirmed.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Ticket Retriever shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Orders received with invalid credit cards, declined credit cards, or credit cards that don't match the billing address will not be reserved. We reserve the right to cancel an order and give a full refund at any time, for any reason whatsoever.

Cancelled Events
If an event is officially cancelled for any reason other than an act of nature (rain-out, earthquake, hurricane, flood, etc.), venue structural issues, war, fire, civil disturbance, any acts of government, customer inability to obtain transportation, terrorism, strike, lockout or other labor disputes, or incidents of national security, we will provide a refund of the face value of your tickets and issue an in store credit for any amount over face value paid by the customer. Any shipping charges are not refundable if the tickets have already been shipped. All service and processing fees are not refundable, as the services for those fees have already been incurred. Please keep in mind that we purchase the majority of our tickets on the open secondary market and if we did not purchase the tickets directly from the venue or box office, we may not be able to receive a refund at all

In order to receive a refund, the tickets must be returned to this office within ten (10) business days of the original event date.
After ten (10) days of the original event date, you may need to return tickets directly to the box office for a face value refund only.
We suggest you return the tickets via certified and insured mail or another traceable means such as Federal Express. Ticket Retriever will not be responsible for tickets that we can’t verify were delivered to our office or for any messenger charges incurred.

In the case of a rainout or strike for a sporting event, no refunds will be made. You must exchange the tickets at the venue for a seat to a future game that is still available.

If an event is postponed, relocated, or rescheduled, the tickets will be honored for the new date of the show. New tickets will not need to be issued. If you can not make the new date we will accept the tickets back from you on a consignment basis only. You would receive 100% of the amount that we sell them for up to the price that you paid.

Ticket Retriever is acting only as a ticket broker or agent to facilitate the availability, sale, and delivery of the admission tickets to the event. Ticket Retriever is not a promoter or manager of the event, and, therefore, assumes no responsibility or liability for the staging of the event.

All shipments should be addressed to:

Ticket Retriever Returns
13901 Midway Road
Suite 102 - 432
Dallas , TX 75244
214-276-0320

Refunds will be processed within 10 business days of the original event date, provided that your tickets have been returned to us at that time.

Refunds and Exchanges
Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellations on any order once it is submitted to us. In some instances tickets can be returned on a consignment basis where you would receive 100% of the amount that we resell them for, up to the amount that you paid for them. When you receive your tickets, keep them in a safe place. Unfortunately, because we are not the box office or venue, it is not possible for us to reissue lost or stolen tickets and we are not responsible for a change of venue, date or time. Please note that direct sunlight or heat can damage some tickets.

Shipping
FedEx is used for all shipments and a signature is required upon delivery for every order. FedEx will NOT deliver to a P.O. BOX, so you must provide us with a physical street address.

We do not allow any reroutes on the package. The courier must deliver it to the address on the package. If you have any specific delivery requirements please make those arrangements via telephone when you place the order.

Tickets must be sent to your credit card billing address, which will be verified with your credit card company.

Should you require that the order be shipped to an alternate address, we will require faxed authorization from you. This includes a signed copy of a form we will send to you along with legible copies of your driver's license and the front and back of the credit card that was used. This is done to protect both of us against fraudulent use. You agree to indemnify and hold us harmless from any resulting claim for tickets that are delivered late or not at all due to incomplete, inaccurate or missing information from your credit card authorization form.

If you do not receive your tickets at least 2 days prior to the event, you must call or email our office so we can track your shipment. Ticket Retriever is not responsible for late deliveries if you do not call us at least 2 days prior to the event to advise us that you have not received your tickets.

Federal Express Delivery Schedule and Pricing

All delivery times are subject to availability in your delivery area. Ticket Retriever is not responsible for deliveries that take longer than estimated times.

Any other special delivery requirements can be quoted as requested.

Please note that regular business days for FedEx are Monday – Friday.  Delivery on Saturday is a special service for which FedEx charges a special premium and is only available in select areas.  FedEx does not deliver on Sundays under any circumstances.

Continental United States:
FedEx 2 Business Day
$15
FedEx Standard Overnight
$17
FedEx Priority Overnight
$20
FedEx Saturday Delivery
$25
Hawaii and Alaska:
Economy (2-3 Day)
$20
Overnight
$30
International:
FedEx International Letter $40

Tickets

Upon delivery of tickets, you must review all documents for accuracy. Call us immediately if there is a discrepancy or send an email to info@ticketretriever.com.

Ticket Retriever will not be responsible for any discrepancies if you do not contact us within 48 hours after receiving tickets.

When you receive your tickets, keep them in a safe place. Tickets cannot be replaced if they are lost, stolen or damaged. Please note that direct sunlight or heat can damage some tickets.

Last Minute Ticket Orders
Please consider logistics when ordering. If you are ordering tickets online within 48 hours of the event, please call (866) 248-9054 to confirm that the tickets you want are still available and to determine how they will be delivered to you.

Technical Issues
It is always advisable to call to confirm any Web transaction, (877-248-9054) because Ticket Retriever cannot be held responsible for technical "break downs" (firewall or server issues) on the part of the purchaser or a service provider such as AOL or Yahoo.

Privacy Policy

Ticket Retriever has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this website.

In some cases we require visitors to give us contact and personal information. This information is used only in replying to inquiries or processing orders. Our site has security measures in place to protect against loss, misuse and alteration of the information under our control. We are the sole owner of any personal information we receive. Furthermore, we DO NOT sell, share or rent ANY of the information that visitors provide us with.

We collect the following information from all visitors to our site: the name of the domain through which they access the Internet; the date and time they access the site; and the web page that referred them to our page. We use this information to administer our website and to help diagnose and troubleshoot potential server malfunctions. We also record the individual (IP) address of the computers used to access our site in order to protect against fraud.

All customer information is strictly confidential and used only to verify the customer's identity and prevent fraudulent activity. Authorization Forms must be returned to us in a timely manner. We reserve the right to cancel an order if the proper documentation has not been returned to us even if the order has been confirmed. Please follow instructions carefully.

Click here for our complete privacy policy.


 

 

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DISCLAIMER: Ticket Retriever is an independent ticket distributor that obtains tickets on the secondary market. We are not connected with or sponsored by any of the venues, teams, universities, performers, or organizations whose tickets we provide unless we expressly indicate that we are an official partner. If you want to buy tickets from the venue or organization box offices or their official distribution outlets, please inquire directly with the venues or organizations themselves. We are not affiliated with Ticket Master or any other box office. Our prices reflect the cost of obtaining premium seating and therefore are often different than the face value of any ticket. By purchasing tickets through this site, the buyer understands that they are purchasing a complete package. Purchaser understands by entering his/her payment information, this will serve as an authorized signature.
 
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Ticket Retriever Is A Ticket Broker
For All Major Events Nationwide Specializing In
Concert Tickets : Sports Tickets : Dallas Cowboys TicketsTheatre & Vegas Tickets

Tickets In Demand : On Demand
Purchase Event Tickets Online Or Call Ticket Retriever Directly at (866) 248-9054